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For the last 4 years, I have been the Senior Content Designer on PayPal’s Checkout team, which is the number-one revenue driving team, where the right words really matter to keep the customer engaged. 

  • I’ve been part of the User Growth team driving a 12% increase in engagement

  • I’ve been a key player in the company’s top-two initiatives for 2024: One-Click Checkout and Rewards with every purchase

  • I have AI experience working on Smart Receipts and Macy’s chatbot 

I have a track record of designing content that resonates on a large scale: PayPal has almost 400 million users in 200 countries, and my team projects have moved the needle by millions of dollars. 

I trained as a UX designer in 2016 and was hired at Macy’s.com, where I started as a UX designer. I was tapped by our director to pioneer the first UX writing team. I worked with 40 designers and innovated the UX writing process across domains. I worked on our AI chatbot experience and many other domains. 

In 2020, I was hired by PayPal to work at Venmo. They liked my work and moved me to PayPal’s number-one team, Checkout. I’ve been a driving force in energizing the brand and communicating value to better resonate with users. I’m very good at reducing complexity and crafting seamless, easy experiences in a fast-paced working environment. 

I also bring to the table a long career in content. My background as a journalist is a big part of who I am as a Content Designer. I wrote for The NY Times, The SF Chronicle, CNN, BBC; and was online editor of PC Magazine. I've also led content for many startups and nonprofits.  

I’ve worked on a large, diverse ecosystem, helping customers to manage their many tasks, and onboarding is one of my strong points. I’m very collaborative and good at communicating the content strategy to stakeholders. I’m proud to say my content designs are prominent across PayPal surfaces. 

My responsibilities include: 

•Shaping great user experiences in collaboration with cross-functional teams
•Creating fresh, powerful messaging in multiple contexts, everything from home pages to product demos to style guides to social media
•Developing/prototyping forward-thinking user experiences that resonate with our audiences
•Managing multiple messaging projects through various stages of development

I look forward to helping bring forth your great ideas. 

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